Shipping policy

We aim to process and ship all orders within 1–2 business days (Mon–Fri, excluding holidays). Orders placed after 3:00 PM CT will be processed the next business day.

Shipping Methods & Delivery Times

• Standard Shipping (U.S.): 3–5 business days after shipment

Shipping Restrictions
We currently ship within the United States and to selected international countries. We cannot ship to PO Boxes or APO/FPO addresses via expedited services.

Order Tracking & Lost/Damaged Shipments
A tracking number will be emailed to you once your order ships.
If your package is lost, damaged, or delayed, please contact us at [email address] and we’ll assist with filing a claim.

Local Delivery / Store Pickup
If you’re in the Austin, TX area, we offer local pickup and delivery Monday–Friday between 10 AM–10 PM. Orders must be placed by noon for same-day pickup/delivery.

Delays & Service Interruptions
Transit times are estimates and vary by carrier. Delays may occur due to holidays, weather, high volume, or other carrier issues. We’re not responsible for carrier delays but will help monitor your shipment and provide updates.